Join a leading university in Adelaide, renowned for its commitment to innovation, technology, and delivering exceptional services to staff and students. Due to increased demand within the IT support function, an opportunity exists for an experienced Level 2 Onsite Technology Support Officer to join a collaborative and customer-focused technology team.
Your new role
As a Level 2 Onsite Technology Support Officer, you will be part of the Onsite Technology Support team, providing high-quality technical assistance and "at-elbow" support across a diverse user community. You will be responsible for diagnosing and resolving a wide range of technical issues while delivering outstanding customer service and ensuring users can work effectively with minimal disruption.Your responsibilities will include:
- Providing Level 2 support for desktops, laptops, mobile devices, peripherals, and software applications.
- Responding to incidents and service requests through established support channels.
- Delivering face-to-face and remote support to staff and students across multiple locations.
- Troubleshooting hardware, software, Windows operating systems, and connectivity issues.
- Escalating complex technical matters while maintaining ownership and communication with end users.
- Maintaining accurate ticketing records, documentation, and support notes.
- Contributing to knowledge articles, user guides, and support documentation.
- Collaborating with internal IT teams, stakeholders, and external vendors to ensure efficient issue resolution.
- Supporting service delivery objectives and maintaining high levels of customer satisfaction.
- Demonstrated experience providing Level 2 technical support within a large enterprise environment.
- Strong troubleshooting skills across:
- Windows desktop and laptop environments
- Mobile devices and tablets
- Microsoft Office and business applications
- Hardware and peripheral devices
- User accounts and access-related issues
- Experience delivering high-quality customer service to technical and non-technical users.
- Excellent communication and stakeholder engagement skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to work both independently and collaboratively within a team environment.
- Opportunity to work within a respected university environment.
- Collaborative and supportive technology team.
- Diverse and engaging technical support responsibilities.
- Exposure to enterprise-scale technologies and services.
- Adelaide CBD location with a well-established and modern workplace.
Share your updated CV at sourabh.kumar@hays.com.au
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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