Manage complex Financial Lines claims across PI, Cyber & Management Liability Your new company
An established and respected insurance brokerage is seeking a Financial Lines Claims Specialist to join their growing team. Supporting a portfolio of Professional Indemnity, Management Liability, Cyber and other Claims Made products, you will manage claims from lodgement through to resolution while providing exceptional service to clients and maintaining strong insurer relationships. The role supports a significant business portfolio and offers the opportunity to develop specialist expertise within one of the most technical areas of the insurance industry.

Your new role
As a Financial Lines Claims Specialist, you will manage a portfolio of Financial Lines claims and act as a key point of contact for clients, insurers and internal stakeholders throughout the claims' life cycle. You will ensure claims are progressed efficiently, maintain accurate records and provide regular updates to clients and account managers.

Key responsibilities include:

• Managing Professional Indemnity, Management Liability, Cyber and other Claims Made insurance claims.
• Lodging new claims and ensuring all documentation is complete and accurate.
• Liaising with clients, insurers, account managers, TPA and panel solicitors.
• Monitoring claim progress and maintaining detailed claim notes and diaries.
• Providing regular updates and guidance to clients throughout the claims process.
• Identifying and escalating potential issues, including professional indemnity concerns.
• Supporting process improvements and contributing to team success.

What you'll need to succeed
To be successful, you'll demonstrate a strong understanding of Financial Lines insurance and enjoy working in a client-focused environment.
You will ideally have:

• Previous experience managing Financial Lines claims.
• Knowledge of Professional Indemnity, Management Liability, Cyber or Claims Made products.
• Understanding of indemnity assessment and claims decision-making processes.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work autonomously.

Experience within an insurance brokerage, insurer, underwriting agency or legal environment will be highly regarded. The organisation will also consider candidates with transferable financial lines, liability or insurance litigation experience.

What you'll get in return

• Opportunity to develop specialist expertise in Financial Lines claims.
• Highly competitive salary and benefits package, depending on experience.
• Exposure to complex Professional Indemnity, Cyber and Management Liability matters.
• Supportive and collaborative team environment.
• Ongoing professional development and training opportunities.
• Hybrid working arrangement with a minimum of three days per week in the office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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