Job description

Are you a passionate people leader with a proven track record in customer service management? Are you looking for an opportunity to lead high-performing teams and make a real impact in a customer-focused environment?

Location: Based in Southern Sydney, with travel required across multiple sites as operational needs demand
Contract: 6-Month Contract
Rate: $60.00-$65.00 per hour + Super
Start Date: ASAP
Working Hours: Monday - Friday (8:00am - 8:30am / 4:00pm - 4:30pm)

We are seeking an experienced Customer Care Manager to lead and support customer-facing teams across a network of established sites. This is an excellent opportunity for a people-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while driving team performance and engagement.

About the Role:
As the Customer Care Manager, you will be responsible for leading a team, ensuring the delivery of outstanding customer experiences in a sensitive environment, and managing day-to-day operations. You will work closely with stakeholders across the business to support service excellence, staff development, and operational outcomes.

This role is initially based across Woronora & Rookwood, with the flexibility to work across additional locations as required.

Key Responsibilities:

• Lead, coach, and develop customer care teams across multiple sites.
• Manage and support teams of approximately 6-10 employees at each location.
• Conduct regular one-on-one meetings and performance discussions with team members.
• Facilitate team meetings, operational briefings, and workflow planning sessions.
• Drive employee engagement, performance, and accountability.
• Oversee day-to-day team operations and ensure service standards are consistently met.
• Build and maintain strong relationships with internal and external stakeholders.
• Identify opportunities for process improvement and operational efficiency.

To be successful in this role, you'll have:

• Proven experience in a people leadership or team management role.
• Strong coaching, mentoring, and staff development capabilities.
• Experience conducting regular performance and development conversations.
• Confidence leading team meetings and operational discussions.
• Exceptional stakeholder management and communication skills.
• Ability to manage competing priorities across multiple locations.
• A collaborative and proactive approach to leadership.

What's on Offer:

• $60.00 - $65.00 per hour + Super
• Immediate start opportunity.
• Initial 6-month contract with potential for extension.
• Diverse leadership role across multiple locations.
• Opportunity to make a meaningful impact on team performance and customer service outcomes.
• Supportive and collaborative working environment.

If you're an experienced leader with a passion for developing people, building high-performing teams, and delivering exceptional customer experiences, we'd love to hear from you.

Apply now for an immediate start or email alexandrah@charterhouse.com.au for more information.