Hays is currently partnering with a leading global organisation to recruit a customer-focused IT Support Analyst to join their expanding international support team. This is an excellent opportunity for someone looking to take the next step in their IT career and gain exposure to modern cloud technologies within a collaborative, global environment.
Your new role
In this role, you will provide IT support to a diverse, global user base across multiple regions. You will be responsible for delivering high-quality technical support across a range of systems and technologies while ensuring an excellent customer experience.
Key Responsibilities:
Provide support across hardware, software, networking, and user access issues
Manage user onboarding and offboarding processes
Administer MFA resets and password support
Manage users and devices via modern identity and device platforms
Support email security, device encryption, and remote management tools
Maintain accurate ticketing system updates and documentation
Deliver efficient and professional support within a global IT environment
What you'll need to succeed
Proven troubleshooting and problem-solving skillsExperience supporting Windows environments and Microsoft 365
Exposure to networking fundamentals and end-user hardware support
Familiarity with service desk or ticketing systems
Experience or exposure to identity management, device management, or security tools (advantageous)
Strong communication skills with a customer-first mindset
A proactive attitude and willingness to learn and grow
Only applicants with Australian Citizenship or Permanent Residency will be considered as it's an ongoing position.
What you'll get in return
Permanent role within a growing, global organisationExposure to modern technologies including cloud platforms and AI tools
Supportive team environment with strong career development opportunities
Competitive salary package/Hybrid working arrangements.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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