Job description

WorldFirst, part of Ant International, is a leading global fintech business supporting SMEs, online sellers, and cross-border merchants with international payments, currency solutions, and global collection capabilities. Through its World Account platform, WorldFirst helps businesses simplify cross-border trade and operate more efficiently across global marketplaces and international supply chains.

Backed by Ant International's global payments ecosystem, WorldFirst continues to expand across APAC and international markets, supporting the rapid growth of e-commerce and global business expansion. Today, WorldFirst serves more than one million customers worldwide and is connected to over 100 global marketplaces.

Role Overview

As a Key Account Manager, you will play a key role in growing WorldFirst's presence across Australia and New Zealand, with a focus on acquiring new merchants and developing a portfolio of strategic clients.

You will work closely with e-commerce businesses, online sellers, and B2C merchants with overseas customer bases or cross-border sourcing needs. This role requires a strong commercial mindset, the ability to self-generate opportunities, and the confidence to build relationships with business owners and senior decision-makers.

You will also partner closely with Marketing, Partnerships, Merchant Servicing, Inside Sales, and Onboarding teams to convert new opportunities and deliver a strong customer experience.

What You'll Do

- Self-generate new business opportunities through cold outreach, referrals, networking, and industry events.

- Build and manage a portfolio of key merchant accounts across Australia and New Zealand.

- Develop strong relationships with business owners, senior stakeholders, and strategic clients.

- Drive adoption of WorldFirst's products and solutions across your merchant portfolio.

- Identify customer needs and provide relevant product education, guidance, and solutions.

- Maintain regular engagement with merchants to strengthen relationships and improve customer satisfaction.

- Work closely with internal teams to resolve merchant issues and support a smooth onboarding and servicing experience.

- Share market insights, customer feedback, and commercial opportunities with the wider business.

Job Requirement

What We're Looking For

- Bachelor's degree holder with at least 3-4 years of experience in e-commerce, payments, fintech, cross-border trade, or B2B sales.

- Proven track record of self-generating leads and selling to business owners, founders, or C-suite stakeholders.

- Strong relationship-building skills with a solutions-oriented approach to customer management.

- Confident communicator across phone, email, and face-to-face meetings.

- Strong attention to detail, with a structured approach to outreach, follow-up, and account management.

- Ability to handle objections, manage commercial conversations, and solve customer problems effectively.

- Strong time management, task management, and problem-solving skills.

- Comfortable working in a fast-paced environment and able to learn new products quickly.

- Experience in payments, fintech, or cross-border commerce would be advantageous.