• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 2018-11-13

Product and Communications Manager (Parental Leave Cover)

Product and Communications Manager (Parental Leave Cover)

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18055863


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

We are seeking a Product and Communications Manager to manage and execute product strategies within the BOQ & VMA Partnership Team to optimise key KPIs across customer engagement, profitability and customer satisfaction.  The role will have a focus on implementing initiatives on behalf of the team and our partners, Virgin Money Australia (VMA) & Bank of Queensland (BOQ), while maintaining strong relationships.

Key Accountabilities will include:

Financial Management
  • Achieve account and profitability targets by developing and executing strategies to optimise drivers for the business;
  • Develop and manage delivery initiatives that support the product to drive revenue or reduce expenses through streamlined process and policy improvement.
Product Management
  • Develop and execute strategies to achieve financial objectives for both acquisition and portfolio;
  • Provide recommendations regarding product value propositions to ensure products are relevant and compelling for the target market. This will include regular competitor reviews and managing projects to introduce new products or make changes to existing product;
  • Develop solid knowledge of key credit and risk policies and manage impact to campaign execution and product profitability;
  • Work with Product Support Manager and other teams as required helping the Partnership business meet partner KPIs for service and quality;
  • Lead the engagement with the Citi & BOQ sales teams including input into strategy and planning, and deliver sales incentive programs to support their activities;
  • Develop and implement training material and sales tools into internal and external channels.
  • Key support for Release and Incident Management
  • Providing support to the Marketing Manager as required for delivering on key priorities;

Partner Communications
  • Oversee Acquisition and Portfolio campaigns across various channels in order to meet financial and business objectives;
  • Act as the brand guardian for the Partner brand and approve all communications bearing Partner branding across the credit cards business;
  • Manage relevant communications to Partner, prepare and present regular Partner marketing reviews, including presentation development containing new proposals, project status updates, performance data and recommendations;
  • Act as the liaison point between the Partner and the Product and Marketing teams to ensure smooth campaign execution and strong Partner engagement and satisfaction. This includes:
  • Maintaining WIP documents and other regular partner engagement documents;
  • Point of escalation for  issues arising from marketing campaigns;
  • Product sign off point for campaigns and initiatives as part of CA process.
  • Review all Activity Briefs (including communication material) within SLAs and proactively provide input to stakeholders on new initiatives;
  • Oversee all communications relevant to projects, regulatory and scheme mandates.

Stakeholder & Relationship Management
  • Develop and maintain strong relationships with key internal stakeholders (e.g. Marketing, O&T, Credit Ops, Decision Management, Finance, Telesales & Insurance, Call Centre, Customer Experience, Product Solutions and Risk);
  • Develop and maintain strong relationships with Partner key contacts;
  • Ensure key stakeholders (e.g. Marketing, Finance and Product Solutions) are kept updated on Partner priorities;
  • Act as the liaison point between Partner and internal stakeholders to address ad-hoc requests and ensure smooth campaign execution and Partner engagement and satisfaction.


Key Competencies
  • Innovation - Generate new / innovative solutions to address business issues;
  • Accountability and Execution - Consistently operate at a high standard of quality and accuracy and within required timeframes.  Ensure decisions are acted upon and outcomes delivered;
  • Adapts to Change - Adapt to circumstances, accept new ideas / change initiatives and adapt interpersonal style accordingly to suit different people or situations
  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals
  • Communicates Effectively - Communicate clearly and concisely, with impact and credibility, using appropriate language, style and terminology
  • Plans and Organises - Establish course of action for self and others and plan to ensure work is completed efficiently and within deadlines.
  • Professional Disposition - Demonstrate behaviours conducive to a professional financial services organisation.
  • Manage Own Performance - Actively seek and act on feedback and provide constructive feedback to others.
Experience Required
  • Bachelor degree in Business or a related discipline;
  • Minimum 3-5 years in Product Management;
  • Good understanding of Credit Card portfolio and key drivers of profitability.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

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