Salesforce CRM Lead

Sydney

Permanent - 2 days WFH / 3 Days in office

$130k + Super + NFP Package

We are working with a Sydney-based not-for-profit organisation is looking for a Salesforce CRM Lead to take ownership of their Salesforce environment and drive it forward.

Reporting to the Head of Technology, AI & Data, you'll be the go-to Salesforce expert internally keeping the platform running, improving it continuously, and leading a significant migration project later this year. The organisation is small, relationship-driven, and mission-focused. This role is visible, hands-on, and central to how the technology team delivers

What you'll be doing:

Administration + BAU

• Own the day-to-day administration, configuration, and performance of the Salesforce platform
• Manage the ticket queue, prioritise issues, and resolve them within agreed KPIs
• Oversee integrations, data imports, and third-party tools connected to Salesforce
• Manage vendor and developer relationships alongside the Head of Technology

System Development & Projects

• Lead Salesforce-related projects from requirements through to deliveryIdentify and implement efficiencies, automation, and best practice improvements
• Collaborate with business stakeholders to translate requirements into scalable solutions
• Stay across Salesforce product updates and leverage new features where relevant

Security & Data

• Regularly review security settings to ensure best practice compliance
• Support data integrity, privacy compliance, and cyber security o versight

Training & Documentation

• Oversee user training, guides, and documentation to drive adoption
• Mentor junior Salesforce team members

What they're loking for:

• 5+ years hands-on Salesforce experience across administration, configuration, and projects
• Strong knowledge of Sales Cloud, Service Cloud, Flow/Process Builder, and API integrations
• AgentForce / Nonprofit Cloud experience highly regarded NPSP background also considered
• Salesforce Administrator certification (ADM201 or equivalent; older certifications accepted)
• Confident managing vendors, stakeholders, and competing priorities
• Exceptional communication skills able to translate technical concepts for non-technical audiences
• Someone who leads with relationships, not just technical execution

Desirable:

• NFP, health, or service sector Salesforce experience
• Exposure to fundraising, campaigns, or constituent management
• Experience running projects in Agile or similar frameworks
• Agentforce / Data Cloud certifications

If you are interested please contact: