30-35K, IT Support Analyst

  • HKD360000 - HKD420000 per annum
  • Hong Kong
  • Permanent, Full time
  • Robert Half Hong Kong
  • 12 Feb 19

Founded in 1948, Robert Half International (NYSE symbol: RHI) is the world's leading specialised recruitment firm and the first to provide placement services for accounting, finance and information technology professionals. We have over 360 offices and 12,000 employees worldwide with a presence in Asia Pacific, Europe, the Middle East, North America and South America. Visit our website for more job openings.

The client is a global professional service firm. Office in Central. 5-days of work, 20 annual leave days, interactive office and occasional travels for projects in APAC offices


  • Provide daily IT operations support to Hong Kong office 100+ users
  • Leverage ticketing system in organise and manage support across APAC region based on follow-the-sun model
  • Manage and monitor Windows servers, Routing & TCPIP setting, networking and cloud computing solutions
  • Maintain IT documentation on projects and IT inventory management
  • Create images for office tablets and laptops
  • Provide user onboarding support and training
  • Work with teams in North America and Australia to troubleshoot and identify solutions


  • Bachelor's Degree in Computer Science or related major
  • Minimum 2 years of user support experience in MNCs
  • Solid experience in Windows servers, Microsoft Office365, Active Directory, Azure, Citrix administration
  • Experience in networking, cabling, LAN/WAN, VOIP telephony etc.
  • Experience in end-user support on Saleforce CRM
  • Experience in ServiceNow or other ticketing system
  • Understanding of SLA and ITIL services
  • Excellent English and Cantonese skills
  • Immediately available candidates are of advantages

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