Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company's growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company's technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

We are looking for a motivated and technically skilled Associate - Technology Operations Engineering to join our team. In this role, you will be responsible for ensuring the stability, reliability, availability, and performance of business-critical Identity applications and technology platforms. You will work closely with engineering, infrastructure, and cross-functional teams to proactively monitor production environments, troubleshoot complex technical issues, drive incident resolution, and implement automation and operational improvements. The ideal candidate will bring a strong problem-solving mindset, a passion for operational excellence, and a commitment to delivering resilient, scalable, and highly available technology services in a fast-paced environment.

Responsibilities

• Conducts root cause analysis and resolution of problems
• Participates in the development and deployment of preventative maintenance procedures
• Adds value to Disaster Recovery Testing
• Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements
• Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation
• Work with the team in achieving continuous service improvement by maintaining Industry standards and knowledge repositories
• Takes part in incident management, preventive solutions and resolutions to the Manager/Director
• Play a part in discussions between the Business Unit CIO and infrastructure teams
• Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure
• Works with teams of larger scope to fine tune and configure systems for performance attainment

Qualifications

• Applicable experience in production/service delivery/operations support environment. Good to have a security background with stress on authentication and cyber security
• Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus
• Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF, Dynatrace, Splunk, Prometheus, or other open source tools)
• Hands on CICD pipelines
• Knowledge of ITIL Service Operations processes
• Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)
• Basic understanding of containerization, docker and Kubernetes
• Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases
• Bachelor's Degree in computer science, computer engineering or related field or equivalent associate degree
• Good communication and interpersonal expertise.
• Able to understand SRE practices

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.