Overview

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory's ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibilities:

• Support the management of ChatGPT and Claude product features and enhancements, translating business requirements into user stories and acceptance criteria.
• Manage and execute backlog with US counterparts, coordinating sprint planning, UAT, release activities, and delivery tracking.
• Identify delivery risks and mitigation actions, escalating issues proactively to leadership.
• Support day-to-day operations of ChatGPT and Claude platforms across the enterprise, responding to operational support requests from business users.
• Support in creation and monitoring KPIs and metrics, coordinating issue resolution with engineering teams.
• Review platform configuration for consistency and compliance with organizational standards.
• Serve as a primary point of contact for assigned platforms and manage stakeholders, coordinating with US Product Managers and platform administrators.
• Conduct primary research and understand end user perspectives to inform product decisions.
• Support onboarding and adoption initiatives, analyzing different platform metrics and deriving insights.
• Contribute to change management and training activities to support platform adoption.
• Participate in Agile ceremonies and support release readiness and operational validation activities.
• Maintain product documentation and prepare dashboards and status reports.
• Track product metrics and governance documentation to ensure compliance and visibility.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years in Product Management, Product Operations, Business Analysis, or Technology Delivery.
• Experience in managing and configuring enterprise SaaS or technology platforms.
• Strong Agile, stakeholder management, analytical, and communication skills.
• Experience with Jira, Confluence, or Azure DevOps.
• Experience with ChatGPT, Claude or Microsoft Copilot.
• Agile or Scrum certification preferred.