Description and Requirements

Responsible to sort, compare, validate & compile reports for Stateside and prepare the performance dashboard/reports.

Meets quality and customer service expectation levels set by the organization guidelines.

The key deliverables of the role will include but will not be restricted to the details below:

Essential Functions

• Prepare weekly/monthly inventory report for management view.

• Prepare the commission report using SQL query and share it with broker/Agency.

• Prepare the commission report using Power BI.

• Review discrepancies in reports and make corrections.

• Consolidate and publish the inventory and performance dashboard as needed.

• Ability to follow-up on issue resolution with appropriate parties

• Implement corrective actions in case of any observation/feedback received.

• Follow up with required stakeholders for additional/missing information for successful closure of task

• Adhere to agreed timelines and SLA's.

AI Fluency - Working knowledge of Microsoft Copilot.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!