• Leads a team of associates, driving performance, engagement, and continuous improvement in client servicing.
• Oversees day to day operations including staffing, SLA adherence, quality monitoring, and service metrics.
• Conducts root cause analysis for operational issues, implements corrective actions, and ensures process compliance.
• Influences cross functional teams and stakeholders to resolve systemic issues impacting client experience.
• Drives change initiatives, motivates teams through transitions, and ensures adoption of new processes, tools, or policies.
• Facilitates coaching, development planning, and career growth for team members.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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