Job description

We are seeking a dedicated Payment Collection Operations Associate to support our Global Payment Collection Operations Team. This role operates on UK working hours (night shift) and plays a critical part in ensuring seamless global payment and collection operations.

Key Responsibilities:

• Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.

• Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate abnormal transactions and risk control.

• SLA Assurance: Ensure service level agreements are met consistently while maintaining operational excellence.

• Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client's needs and streamline operational processes.

• Process Improvement: Drive initiatives to improve operational efficiency, automation, and client experience through data-driven insights and innovative solutions.

• Ad-hoc Projects: Support other business initiatives and special projects as required.

Job Requirement

• One or two years of relevant work experience in working cash management in international banks, financial institutions or fintech industry.

• Fresh graduates are encouraged to apply.

• Willing to work for UK working hours(4pm - 1am).

• Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements

• Familiarity with cross-border business, payment and settlement is preferred.

• Have a collaborative and inquisitive mindset

• Agile or open to change, comfortable working in a fast-paced environment.

• Analytical and strategic thinking with problem-solving skills.

• Excellent communication skills and stakeholder management skills

• Analytical and strategic thinking with problem-solving skills.

• Proficiency in English required, Mandarin is a plus