This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Workplace Lead

As the Workplace Lead for our Amsterdam HQ, you will report directly to the Global Head of Real Estate and Workplace and assume accountability for managing the four buildings that comprise our global headquarters. Leading the local Workplace team, you will partner with global leadership to consistently deliver an exceptional, productive, and inclusive in-office experience for all Amsterdam-based employees and guests. This role requires an individual who thrives in a rapidly scaling environment, possesses a growth mindset, and can seamlessly balance strategic global operational alignment with empathetic team leadership.

What you'll do

• Provide direct leadership for the Amsterdam Workplace team, mentoring your reports, fostering a growth-oriented environment, and supporting them in delivering world-class workplace programs, food services, and events.
• Drive collaboration with internal partner teams including People, Internal Communications, and Business Enablement to deliver functional, safe, and creative workplace environments that align with the Adyen formula.
• Oversee the day-to-day infrastructure operations and workplace experience across all Amsterdam offices, including the end-to-end performance management of catering, custodial services, and external contractors.
• Partner with EMEA, NAMER, and APAC regional leads to align and drive global office operational strategies. Serve as a strategic advisor to leadership on workplace experience, organizational scaling, and employee engagement.
• Partner with IT, Sustainability, Onboarding, and Events teams to create and scale consistent operational frameworks that support headcount growth and an optimal population experience.
• Lead vendor RFPs, contract management, and KPI/SLA tracking in alignment with Procurement and Finance, while maintaining strict adherence to local regulations and budget targets.
• Leverage workplace analytics, employee feedback, and office utilization data to continuously optimize operational efficiency and the overall workspace experience.
• Collaborate closely with the Workplace Project and Workplace Safety & Security teams to deliver on occupancy planning, hospitality strategies, and secure office environments.
• Act as the primary Workplace liaison to the Amsterdam company works council, partnering with the People team to facilitate, guide, and address workplace-related requirements.

Who you are

• 7+ years of experience in Workplace Management, Facilities Operations, or a related discipline, with a track record of managing physical office footprints.
• 5+ years of experience directly managing, mentoring, and developing direct reports.
• Proven experience working within a global, fast-paced, or rapidly scaling corporate environment.
• Strong financial and operational acumen, with experience overseeing vendor RFPs, contract negotiations, compliance, and budget management.
• Exceptional stakeholder management and communication skills, with comfort presenting to senior leadership and navigating matrixed, cross-functional teams.
• A proactive, autonomous leader who takes high ownership of their sphere of influence and empowers their team to do the same.
• Comfort utilizing data and workplace analytics to drive decision-making and continuous process improvement.
• Natural ability to navigate ambiguity, maintain a positive attitude, and adapt readily to changing business needs.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.