We are recruiting an
Account Manager to lead our European Space Agency (ESA) hard services contract at the
European Space Research and Technology Centre (ESTEC) in Noordwijk . This is one of our largest contracts in the Netherlands and one of the most significant in the European CBRE GWS Local business.




What you will do:

• Own the profit and loss (P&L) and the commercial performance of the ESA contract, one of the largest in the Business Unit;


• Lead the site team through the flat Business Unit structure, staying close to the client and empowered to make quick, accountable decisions;


• Deliver hard services-led, technical self-performance facilities management to the standard the client expects, with strong first-time-fix rates and asset performance.


• Grow the account across all three revenue streams: base contract, extra works and principal projects;


• Act as the single point of contact for the client and build an intimate, trust-based relationship rooted in quality service and added value;


• Own quality, health, safety and environment (QHSE) on site, including ISO 45001 practices, statutory compliance and the A-Z rules, with safety as a non-negotiable.


• Run monthly contract reviews through Account IQ (AIQ) and hold thorough S1 and O1 reviews with effective governance;


• Recruit, develop and retain skilled technical talent, with development plans, succession plans and regular recognition in place;


• Embody the CBRE RISE values (Respect, Integrity, Service, Excellence) and the GWS | Local leadership behaviours every day;


• Contribute to the Northern Europe growth plan and the wider GWS | Local strategy.

What we are looking for:

• Proven facilities management leadership, ideally in a hard services-led, technical self-performance model;


• Expert level logical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment ownership and commercial acumen, including experience of extra works and projects;


• Experience in the areas of staffing, selection, training, development, coaching, men-toring, measuring, appraising, and rewarding performance and retention is preferred;


• Senior client relationship management, with a track record of client care and added value.


• QHSE leadership in a complex or safety-critical environment;


• Experience in technical, engineering, scientific or mission-critical facilities, which is a strong advantage;


• Readiness to relocate to the Netherlands and lead a site-based, international contract;


• English is essential, as all site communication is in English. Dutch is preferred but not essential.

What you'll need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of education and experience will be considered.


• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.


• Ability to lead sensitive, complicated, and difficult conversations, convey performance expectations, and handle problems.


• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and the department.


• In-depth knowledge of Microsoft Office products such as Word, Excel, and Outlook.


• Extensive organizational skills and an advanced inquisitive mindset.

What can you expect from us?

• Base salary between € 83.200 and € 138.606 gross per year (depending on knowledge and experience)


• Performance bonus of up to 30% of your annual salary


• Company car, fuel card, laptop, iPhone, and supplementary home-working allowance


• Fixed pension plan and optional collective health and home insurance


• 8.33% holiday allowance, 25 fixed vacation days, up to 10 vacation days available for purchase, and wellness-bonus after 1 year of non-sick absence from work


• 12 ADV days per year with full-time employment


• Development opportunities through the GWS Academy or external trainers

About CBRE Global Workplace Solutions



CBRE Global Workplace Solutions is the global market leader in integrated technical, facilities, real estate, and project management. We enable our clients' real estate portfolios and employees to excel. We believe that creating an optimal workplace adds value, such as increased productivity and healthier employees. With a background in technology, facilities management, real estate, or project management, you'll naturally find an inspiring work environment at Global Workplace Solutions, where you can work at the highest level with large, national, and international clients.




Interested?



We would like to receive your resume and cover letter by applying via the apply button. Do you have any further questions? Please contact Rutger Duivenkate (Talent Acquisition Business Partner) at
rutger.duivenkate@cbre.com or 06-20302098