Head of Business Operations

Department: Administration

Employment Type: Permanent - Full Time

Location: Derby, UK

Description

We're looking for a Head of Business Operations to play a key role in how our firm operates and grows. Reporting to the CEO, this senior position will lead our administrative services, facilities management and procurement functions, ensuring the foundations of the business are strong, consistent and fit for the future. The role is based in Derby, with regular travel across our offices.

Working closely with the senior leadership team, you'll provide oversight and direction across core operational areas, setting high standards and embedding effective governance. You'll ensure our offices, suppliers and support services work seamlessly to create an environment where our people can thrive and deliver for clients.

This role is ideal for someone who brings a practical, people-focused approach alongside commercial awareness. You'll help build scalable, efficient operations that support sustainable growth and reflect our commitment to being a progressive, high-performing firm.

Key Responsibilities

• Lead and oversee all administrative, client services, facilities, and procurement operations, ensuring the firm runs smoothly across all offices.
• Shape and improve operational policies, processes, and service standards, driving efficiency, automation, and continuous improvement.
• Manage our workplaces and physical assets, including space planning, office moves, renovations, and maintenance, to create safe, welcoming, and productive environments.
• Take ownership of budgets, spend, and resource planning, finding efficiencies while supporting sustainable, cost-effective growth.
• Ensure compliance, governance, and risk management across operations, maintaining business continuity and high standards.
• Build, lead, and develop high-performing teams, fostering a culture of accountability, collaboration, and service excellence.
• Partner with senior leadership and internal stakeholders to align support functions with business priorities and enable the firm to deliver exceptional client outcomes.

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Operations Management, or a related field or 8 -12+ years of experience in business operations and/or facilities management
• Demonstrated experience managing administrative and facilities functions
• Strong commercial acumen
• Proven ability to manage budgets and deliver cost efficiencies
• Excellent leadership, communication, and stakeholder management skills

Benefits

• Competitive salary
• Bonus potential
• Great working environment
• Career development opportunities
• 27 days holiday plus bank holidays
• Options to buy & sell 1 week's holiday
• 1 week's holiday carry over
• Extra day off for your birthday
• Staff card discount scheme for local shops
• Social days and evenings on the firm
• Staff discounts on legal services