The Technical Account Manager acts as the primary point of contact for all hosted/managed clients, running level 2 support and coordinating new releases to the client's platform. The Technical Account Manager strongly contributes to the client relationship and overall client satisfaction.
The role is mission-critical and provides excellent exposure to fast-paced, high-tech environments spanning trading solutions across many product types and exchanges.
The selected candidate will be based in London working within a department that is based in offices across EMEA. The London office is predominantly responsible for our English customer base.This role requires frequent interactions with colleagues in various geographical locations around Europe and with different cultural backgrounds. As a result, there are occasional travel requirements.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely.
- Be the main point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc.
- Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, sales, etc.) and qualify them properly
- Ensure customer satisfaction and identify areas for continuous improvement of our services
- Operational management: organise quarterly account reviews, on-site visits, etc.
- Promote new features, new products, latest updates to our customers
- Enforcement of the Service Level Agreement
- Degree in Computer Science or related fields
- Client management skills
- Ability to communicate at any level (traders, top management, project management, providers, etc.)
- Ability to prioritise action items with differing levels of urgency
- Excellent communication and presentation skills
- Functional skills front office (trading tools, market connectivity, etc.) are preferable but not essential