Technical Writer Technical Writer …

Citi
in O'Fallon, MO
Permanent, Full time
Be the first to apply
Competitive
Citi
in O'Fallon, MO
Permanent, Full time
Be the first to apply
Competitive
Technical Writer
Technical Writers are accountable for identifying and fulfilling client/end user needs for process documentation and communications. They must have the ability to elicit critical information related to processes, systems usage, and control or monitoring requirements obtained through written or verbal sources. The Technical Writer's main responsibility is translating business process and technical requirements into operating instructions to be used by team members across the organization of differing levels of knowledge. A strong Technical Writer has an excellent grasp of creating procedural manuals and concise change communication alerts, as well as a good understanding of basic project and time management. They will be able to manage their time, ensuring they keep all required stakeholders engaged and informed as to progress against deliverables.

Job Description

Technical Writers are accountable for identifying and fulfilling client/end user needs for process documentation and communications. They must have the ability to elicit critical information related to processes, systems usage, and control or monitoring requirements obtained through written or verbal sources. The Technical Writer's main responsibility is translating business process and technical requirements into operating instructions to be used by team members across the organization of differing levels of knowledge. A strong Technical Writer has an excellent grasp of creating procedural manuals and concise change communication alerts, as well as a good understanding of basic project and time management. They will be able to manage their time, ensuring they keep all required stakeholders engaged and informed as to progress against deliverables.

Responsibilities:
  • Define, and obtain approval of, technical writing scope for the creation or revision of procedure content and communications as requested by the business client
  • Plan for the completion of work to determine resource needs that ensure major technical writing milestones and implementation dates are met
  • Execution of procedure and communication drafts with clear traceability to workflow, strategy, controls, and tool usage to ensure client needs are met
  • Ensure procedure/communication content is appropriately formatted with no grammatical, punctuation, or spelling errors
  • Ensure procedure/communication content provides necessary information to meet client and end user needs
  • Lead discussions to eliminate gaps in procedure content and to ensure compliance with regulatory and Citi policy requirements
  • Provide clear and consistent updates regarding work in progress to management, raise risks and issues with plans for mitigation with appropriate partners and stakeholders to ensure forward movement


Qualifications:
  • 5+ years of technical writing experience, preferably in the financial services industry
  • Influential leadership capabilities with the ability to generate consensus and be decisive
  • Ability to devise strategies and translate objectives into tactical execution plans
  • Strong quantitative and organizational skills
  • Strong communication skills and executive presence
  • Ability to coordinate and manage across various business segments and technology disciplines
  • Proficiency with SharePoint, Excel, Word, PowerPoint, Outlook, Visio, and Access
  • Technical Writing Certification a Plus


Education:
  • Bachelor's degree or equivalent experience; emphasis on communications strongly preferred


Job Family Group:
Project and Program Management

Job Family:
Project Management

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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