Responsibilities

Job Purpose

Support the AVP, Data Analysis & Reporting and Head of Business Governance in delivering analytics, reporting, business intelligence, automation, and decision-support solutions across Consumer Banking and other business units. The role focuses on data-driven insights, ad hoc analysis, CRM lead performance, digital analytics, and reporting automation to support strategic decision-making.

Key Responsibilities

1. Source, validate, and maintain data from Enterprise Data Warehouse (EDW) and other banking systems to ensure data accuracy and integrity.
2. Perform ad hoc analytics and deep-dive analyses to support business decision-making across Consumer Banking and other bank functions.
3. Develop and deliver daily, weekly, monthly, and quarterly management reports, dashboards, and performance packs.
4. Drive reporting automation and business intelligence initiatives using EDW, Power BI, and other analytics tools.
5. Monitor, analyze, and report on CRM campaign effectiveness, lead management performance, and conversion metrics.
6. Track and provide insights on digital customer journeys, digital adoption, and sales funnel performance.
7. Collaborate with business, technology, compliance, and stakeholder teams to support strategic projects, regulatory requirements, and process improvements.
8. Conduct proactive business performance analysis and provide actionable recommendations to enhance customer, sales, and operational outcomes.

Qualifications & Experience

• Bachelor's degree in Management Information Systems, Business Analytics, Statistics, Computer Science, or a related discipline.
• Minimum 3 years of experience in Business Intelligence, Analytics, Reporting, or Decision Support functions within the banking sector.
• Strong understanding of Consumer Banking products, processes, and business models.
• Proficiency in SQL and advanced Microsoft Excel.
• Experience with BI and visualization tools such as Power BI, OBIEE, Business Objects, or similar platforms.
• Knowledge of data warehousing, ETL processes, and data governance principles is preferred.
• Strong analytical, problem-solving, presentation, and stakeholder management skills.
• Ability to communicate effectively with senior stakeholders and deliver under tight deadlines.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.