Job Description

JOB SUMMARY / INTRODUCTION

Leads and manages the day-to-day operations of the teller area to ensure accurate, timely, and secure processing of all customer transactions, while delivering exceptional service in line with FAB standards. Responsible for supervising tellers to achieve teller-related service KPIs, including NPS, Right First Time (RFT), complaint resolution timelines, service request turnaround, and mystery shopping scores. Maintains full compliance with FAB policies, operational risk controls, and regulatory requirements. Acts as the key authorizer and escalation point for teller transactions, ensuring operational discipline, cash control, and a positive customer experience.

KEY RESPONSIBILITIES

• Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions.
• Ensure daily teller and vault balancing, reconciliation of sundry and branch transit accounts, and prompt resolution of discrepancies.
• Contribute to achieving branch service KPIs, including NPS, Right First Time (RFT), Service Request turnaround times, complaint resolution, and Mystery Shopping standards.
• Supervise and coach tellers to ensure operational accuracy and consistent service delivery.
• Ensure teller operations strictly comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.

REQUIREMENTS / QUALIFICATIONS

• Bachelor's degree in banking, business, finance, or related field.
• Minimum 5 years' experience in banking operations, including at least 3 years in teller operations with supervisory responsibilities.
• Strong knowledge of branch operations, cash management, and regulatory requirements.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.