Desktop Support / Customer Support Associate
Information Technology

Job Description:

On behalf of our client, Affinity is seeking a Desktop Support Analyst for a contract. Candidates must be located in the lower mainland.

Position Overview

Our client is seeking a Desktop Support / Customer Support Associate to support a major Fleet Garage project across multiple transit facilities in the Lower Mainland. This is a hands-on, onsite role focused on desktop deployments, hardware installations, and providing frontline technical support to end users.

The successful candidate will be a self-starter who can quickly integrate into the team, work independently, and deliver excellent customer service while supporting operations and maintenance staff in active transit garage environments.

Key Responsibilities

• Deploy and configure Windows 11 desktops, laptops, and peripheral equipment.
• Perform workstation installations, hardware replacements, and equipment setup at various transit facilities.
• Provide onsite desktop and end-user support, troubleshooting hardware, software, and connectivity issues.
• Support desktop refreshes, device imaging, and user migrations.
• Respond to service requests and incidents in a timely and professional manner.
• Work directly with operations and maintenance personnel to resolve technical issues with minimal disruption.
• Maintain accurate documentation of support activities and asset deployments.
• Collaborate with internal IT teams to escalate and resolve more complex technical issues when required.
• Travel between transit facilities throughout the Lower Mainland as needed.

Required Qualifications

• 3-5 years of experience in Desktop Support, IT Support, or Customer Support within an enterprise environment.
• Hands-on experience supporting Windows 11 desktops and laptops.
• Experience with desktop deployments, hardware installations, and workstation setup.
• Strong troubleshooting skills for Windows operating systems, hardware, peripherals, and common desktop applications.
• Excellent customer service and interpersonal skills with the ability to communicate effectively with both technical and non-technical users.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Comfortable working in onsite operational environments, including transit maintenance and fleet garage facilities.
• Valid driver's license and ability to travel throughout the Lower Mainland (preferred).

Nice to Have

• Experience supporting large-scale desktop refresh or deployment projects.
• Experience using ticketing systems such as ServiceNow or similar ITSM tools.
• Familiarity with Active Directory, Microsoft 365, and basic network troubleshooting.
• Previous experience supporting transportation, public sector, or field operations environments.

Top 3 Skills

• Windows 11 Desktop Support & Hardware Deployments
• Excellent Customer Service & End-User Support
• Self-Starter with the Ability to Work Independently in an Onsite Environment

Affinity Earn:

Know someone who's great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 13744

Job Details

City : New Westminster

Province/State : BC