Vacancy Name


Credit controller




Vacancy No


VN2511




Employment Type


Permanent




Duration


37.5




Location City


Nottingham




Location Country


United Kingdom




Company Description


Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.




Description


To assist in managing and monitoring the credit accounts of clients, ensuring timely collection of payments and minimizing bad debt exposure. The accounts assistant will liaise with customers and internal departments to maintain accurate financial records and resolve any payment issues efficiently.




Key Responsibilities


Key Responsibilities:




1. Credit Control Management:


• Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.


• Maintain accurate and up-to-date customer account records.




2. Debt Collection:


• Chase outstanding debts by phone, email, or letter.


• Negotiate payment plans with customers experiencing financial difficulties.


• Ensure collections are in line with company policies and payment terms.




3. Bank Reconciliation Analysis:


• Perform regular bank reconciliations to ensure all transactions are accurately recorded, investigating and resolving discrepancies between company ledgers and bank statements promptly. All banks should be reconciled each day and unreconciled transactions should be cleared promptly.




Ensure that all receipts are reconciled accurately.


• Analyse reconciliation variances to identify patterns or potential risks, providing actionable insights and recommendations to improve cash flow accuracy and financial controls.


• Responsible for allocating direct debit payments against invoices and ensuring all payments are allocated accordingly.


• Responsible for the matching and allocations of direct debit receipts and reconciling these on the financial system.




4. Account Reconciliation:


• Reconcile customer accounts to ensure all payments are accounted for and discrepancies are addressed.


• Investigate and resolve payment discrepancies and customer queries in a timely manner.


• Reconcile between the financial system and the practice management software system.




5. Reporting:


• Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.


• Provide insights and analysis on payment trends and customer credit risk.




6. Collaboration with Internal Teams:


• Work closely with the Business Stakeholders to resolve any credit-related issues affecting customer relationships.


• Liaise with the finance team to ensure that billing and invoicing processes run smoothly.




7. Compliance:


• Ensure adherence to credit policies and procedures.


• Comply with regulatory and legal requirements related to credit control and debt recovery.




Key Requirements


• Credit Management certification preferred but not required


• Proven experience as a Credit Controller, Debt Collector, or in a related role.


• Strong knowledge of credit management and collection procedures.


• Excellent communication and negotiation skills.


• Ability to work well under pressure and handle difficult conversations.


• Strong organizational and time management skills.


• Proficiency in accounting software and MS Office (especially Excel).




Additional Requirements


Desired Attributes:


• Attention to detail and high levels of accuracy.


• Strong problem-solving skills.


• Ability to work independently and as part of a team.


• Customer service-oriented with a focus on maintaining positive customer relationships.




Model


Hybrid




Salary


Competitive




Benefits


Benefits


• Company Pension Scheme


• 25 days of annual leave + bank holidays


• Additional annual leave days from certain levels of seniority


• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum


• Business closure over Christmas*


• Life Assurance x4 annual salary


• Enhanced family leave policies


• Enhanced Company Sick Pay


• Employee Assistance Programme - 24/7 support, free and confidential


• Corporate Discounts Platform




Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:


• Critical Illness Cover


• Cash plan


• Cycle to work


• Eye care


• Dental


*subject to exceptions and business needs