Administration Assistant

• Support a fast-growing commercial insurance team with essential administration and billing activity

• Varied role combining data accuracy, coordination and process improvement

• Hybrid working, 2 days in the office once initial training has been completed and 3 days working from home

About the role

As NFU Mutual's business portfolio continues to grow and evolve, particularly across high - net - worth and complex commercial risks, we're seeing even more customers seeking cover for risks that go beyond our traditional core specialisms.

Our Wholesale Broking and Outplacement team work with the open market to find solutions that keep customers protected, all while ensuring they continue to receive the personal, trusted NFU Mutual customer service they value. Our unique and increasingly popular market proposition is one that's growing in strategic importance, providing exciting career opportunities for ambitious Insurance Professionals.

In this 19 month fixed term contract as an Administration Assistant, you'll provide crucial support within our Wholesale Broking and Outplacement division; making sure work flows smoothly behind the scenes.

You'll be part of a supportive and collaborative administrative team responsible for handling a wide range of operational tasks. These include creating and updating invoices, uploading and checking management information, maintaining accurate electronic records, and allocating work across the wider team. Accuracy and consistency are particularly important, as the work often involves transferring information between systems and checking data before it is processed.

The team also acts as a coordination point, managing a shared mailbox, allocating emails to the right colleagues, tracking work in progress, and completing regular workload checks to help leaders balance demand across the team. You'll support with document filing, resolving straightforward queries, and helping ensure that service standards are met.

Alongside day-to-day activity, the team is involved in embedding new ways of working as systems and processes continue to evolve. This means there is scope to spot improvements, suggest better ways of working, and help shape how the role develops over time.

This is a fulltime, fixed term role offering hybrid working. The role is based at our Stratford-upon-Avon office, with an expectation that you'll be fully office based during your initial training period, to help you settle in and feel confident in the role. After this, you'll work 60% of your hours from home, and 40% of your hours in the office. We understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment.

About you

You enjoy working in a role where organisation, accuracy and structure really matter. You're comfortable focusing on detailed tasks, while also being able to switch between different priorities during the day. You don't need prior experience in insurance, as full training will be provided.

To thrive in this role, you'll bring:

• Confidence using Excel spreadsheets, including filtering, basic data updates and uploading or downloading information
• A careful and methodical approach, with strong attention to detail
• The ability to organise and prioritise tasks when workloads change
• Clear written and verbal communication skills
• A willingness to learn, adapt and contribute ideas for improving how things are done

We're keen to hear from people with different backgrounds and experiences. If you meet most of the criteria and are interested in the role, we encourage you to apply.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £27,000 depending on experience
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.