As part of our continued growth, we are seeking an experienced Claims Handling Manager to lead a team of claims professionals whilst managing a portfolio of complex Professional Indemnity (PI) and financial lines claims.

This role is ideal for an established claims leader with strong PI experience who enjoys developing people, building client relationships and driving operational excellence. You will play a key role in ensuring the successful delivery of claims services while supporting the growth and development of a high-performing team.
Key Responsibilities

• Lead, motivate and develop a team of claims professionals, fostering a collaborative and high-performance culture.
• Oversee the management of a portfolio of complex Professional Indemnity claims, ensuring excellent client outcomes and service delivery.
• Act as a senior referral point for technical and coverage-related matters.
• Build and maintain strong relationships with insurer, MGA and broker clients.
• Monitor team performance against service level agreements, KPIs and client expectations.
• Drive continuous improvement initiatives, identifying opportunities to enhance processes, technology and operational efficiency.
• Support business development activities, including client pitches, relationship management and new scheme implementation.
• Produce and analyse management information, claims trends and performance data for clients and internal stakeholders.
• Ensure compliance with regulatory requirements, client protocols and internal governance standards.
• Work closely with legal and claims colleagues to deliver an integrated claims and legal service offering. [Claims handling | SharePoint] , [Allianz Co...s Handling | PowerPoint]

What We're Looking For
Essential

• Significant experience handling Professional Indemnity claims, either within an insurer, MGA, broker, TPA or legal environment.
• Previous people management experience, leading and developing claims teams.
• Strong technical understanding of PI coverage, policy wordings and claims handling procedures.
• Proven ability to manage key client relationships and deliver exceptional service.
• Commercial awareness and a solutions-focused approach.
• Excellent communication, stakeholder management and leadership skills.

Desirable

• Experience across wider financial lines products including D&O, Crime, Cyber or Financial Institutions.
• London Market or delegated authority claims experience.
• ACII, Cert CII or equivalent insurance qualification.
• Experience managing operational change and process improvement initiatives.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 3,000 people in 45 offices across 18 countries around the world we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.