Job Description

The Project Coordinator - Evidence & Operations serves as the organization's designated Evidence Custodian and is responsible for maintaining the integrity, accountability, and compliance of all physical evidence under company control. This position manages evidence intake, chain-of-custody documentation, inventory tracking, evidence storage, client invoicing, evidence disposition, and related administrative functions.

In addition, this role provides administrative and operational support for the National Fire Triage Unit (NFTU), including intake, tracking, and assignment of insurance claim files to consulting experts conducting desk reviews. The position plays a critical role in supporting compliance, operational efficiency, revenue capture, and client service excellence.

Responsibilities

• Serve as designated Evidence Custodian and maintain chain-of-custody documentation for all evidence received, stored, transferred, or released.
• Receive, document, inventory, label, track, and secure physical evidence in accordance with company procedures and industry best practices
• Conduct evidence audits, inventory reconciliations, compliance reviews, and maintain audit-ready records.
• Manage evidence storage facilities, retention schedules, storage vendors, and evidence location tracking
• Prepare evidence transmittal letters, custody transfer documents, shipping documentation, and evidence release paperwork.
• Prepare evidence disposition letters and coordinate evidence return, release, or destruction after client authorization.
• Track and invoice client charges related to evidence storage, handling, transportation, and artifact retention.
• Support investigators, consultants, attorneys, laboratories, and clients with evidence-related communications and coordination.
• Administer NFTU intake process, review submissions for completeness, and coordinate assignment of files to consulting experts.
• Track NFTU assignments, monitor turnaround times, maintain assignment databases, and provide reporting to management.

Qualifications

• Associate's Degree in Business Administration, Criminal Justice, Legal Studies, Project Management, Insurance, or related field preferred.
• Equivalent combination of education and relevant experience may be considered
• Minimum 3 years of experience in project coordination, operations, administrative support, evidence management, legal support, insurance claims, forensic consulting, or related field.
• Preferred experience working with evidence handling, chain-of-custody procedures, claims administration, litigation support, or investigative services.
• Strong understanding of chain-of-custody principles and evidence management practices.
• Exceptional organizational, documentation, and recordkeeping skills.
• Ability to maintain detailed inventory and audit records with high accuracy.
• Strong written communication skills for preparation of client correspondence and official documentation.
• Experience preparing invoices and tracking billable administrative activities.
• Ability to manage multiple projects and priorities simultaneously.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office Suite, databases, and case-management systems.
• Ability to work independently with limited supervision and exercise sound judgment.
• Strong problem-solving and process improvement capabilities.
• Ability to maintain confidentiality and safeguard sensitive information.
• Strong attention to detail and commitment to documentation accuracy.
• Experience with evidence management, records management, or claims administration preferred.
• Project management or administrative coordination experience preferred.
• Valid driver's license preferred for occasional evidence transportation or storage site visits.
• Ability to obtain any required company-specific evidence handling or records management training

#LI-EM3 #LI-REMOTE

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.