Job Description



As a Control Manager in Consumer & Community Banking (CCB), you join our Controls team, the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.



The Control Manager will lead risk and control coverage for CCB Digital products, including new agentic platform and build out of governance framework. This role will have direct reports. The control manager partners with product, technology, data, legal, compliance, and risk stakeholders to assess risks throughout the solution lifecycle; define and evaluate controls for AI and Machine learning cases; and oversee the implementation, testing, and ongoing monitoring of controls supporting agentic deployments.



The Control Manager will provide support for a proactive risk and control culture by identifying opportunities to enhance and improve existing control framework. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking's control teams, business units, and support functions.




Job Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols


• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies


• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk


• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions


• Collaborate with technology to ensure technical controls supporting Digital processes are working effectively and captured in CORE appropriately, including applications mapped into Digital products.


• Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation methods and sound change management protocols


• Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner

Required Qualifications, Capabilities and Skills:

• Bachelor's degree or equivalent experience required


• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance


• Proficient knowledge of control and risk management concepts with the ability to design, enhance, and evaluate operational risk frameworks


• Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects


• Experience demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating effective leadership


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement


• Proficient ability to identify, remediate, report inconsistencies, redundancies, and control issues


• Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions


• Strong ability to articulate ideas and results in a meaningful and actionable manner


• Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda

Preferred Qualifications, Capabilities and Skills:

• Experience assessing risks and control requirements across AI and Machine learning lifecycles, including data use, model behavior, human oversight, explainability, privacy, security, monitoring, and change management.


• Demonstrated ability to design, evaluate, and challenge controls for agentic solutions, including tool access, identity and permissions, autonomous actions, human-in-the-loop approvals, observability, incident management, and fail-safe behaviors.


• Experience partnering with product, technology, data, cybersecurity, legal, compliance, and risk teams to govern AI deployments, with the ability to translate technical risks into clear control requirements and evidence.

About Us



Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.



We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.



Equal Opportunity Employer/Disability/Veterans




About the Team



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.