Not your everyday company



Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.



At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.



Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.



We're built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.



As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.



Awarded 'best workplace'



Best Workplace and Best-Led Company by Inc. Magazine



"World Changing" by Fast Company



Recognized as a World Changing Idea by Fast Company Magazine



Ranked #1 Home insurance in America



Won best renters and homeowners insurance in America by US News, and others



Best Pet Insurance in America



Rated "Best Overall Pet Insurance" by Better Homes & Gardens



Rated 4.9 on the App Store



Among the highest rated apps of all time



What you're applying for



We're looking for a Car Claims Advocate to help us handle high-value bodily injury claims with the care, rigor, and empathy they deserve.



You'll join our Car Claims team as a specialist in injury claims - someone who knows how to move fast without cutting corners, and who can guide customers through some of their most stressful moments with clarity and confidence. This role exists because our customers deserve more than a claim number - they deserve an advocate.



We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.



Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.




In this role you'll

• Investigate and process injury claims end-to-end, making sure every decision holds up to both policy standards and state or federal law


• Gather and evaluate police reports, medical records, and witness statements to build a clear, accurate picture of each claim


• Interview claimants, witnesses, and medical providers to assess legitimacy and determine liability


• Set appropriate claim values and negotiate settlements that are fair, defensible, and efficient


• Collaborate with legal counsel and internal teams when claims escalate - keeping everyone aligned and moving forward


• Communicate status and outcomes to all parties with professionalism and genuine empathy


• Stay sharp on industry trends, evolving regulations, and medical terminology so your judgment stays current

What you'll need

• 4+ years of injury liability claim-handling experience


• A background managing litigated and attorney-represented files - a strong advantage


• Solid knowledge of insurance laws and regulations


• Strong analytical and critical thinking skills, with the ability to connect dots across complex files


• Clear, confident written and verbal communication - no jargon, no runaround


• Comfort working independently while staying closely connected to a collaborative team


• Proficiency with claims management software and Microsoft Office


• A genuine curiosity about technology, and the adaptability to grow with new tools as they evolve


• Empathy, patience, and a positive presence - especially when customers need it most


• A college degree


• Ready to work in a remote environment

Lemonade expects all advocates to hold and maintain a license in good standing. If you don't have one yet, we'll support you in getting licensed within your first 3 months.



*Please note that we are unable to sponsor applicants for work visas.



Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.*



Lemonade's US base salary range for this full-time position is $72,000 - $94,500 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our competitive total rewards package includes comprehensive health & wellness coverage, equity, a 401(k) plan with employer match, 20 paid vacation days, and parental leave. Speak to your recruiter to hear more about the specific salary range for your preferred location and our total rewards package.



#LI-Remote



Things to know...



Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.