Not your everyday company



Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.



At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.



Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.



We're built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.



As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.



Awarded 'best workplace'



Best Workplace and Best-Led Company by Inc. Magazine



"World Changing" by Fast Company



Recognized as a World Changing Idea by Fast Company Magazine



Ranked #1 Home insurance in America



Won best renters and homeowners insurance in America by US News, and others



Best Pet Insurance in America



Rated "Best Overall Pet Insurance" by Better Homes & Gardens



Rated 4.9 on the App Store



Among the highest rated apps of all time



What you're applying for



We're looking for a seasoned claims professional to join our Pet Claims team and help the families who need it most. You'll bring together veterinary knowledge, insurance expertise, and genuine customer care, reviewing complex pet medical claims and making fair, accurate decisions that matter to the people on the other side.



We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.



Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.




In this role you'll

• Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions


• Communicate coverage determinations clearly and directly, in plain language that customers actually understand


• Document claim files thoroughly, grounding every decision in medical records and policy provisions


• Organize and prioritize a daily workload to resolve claims quickly without cutting corners on quality


• Follow up with customers and vet clinics to gather missing information and keep claims moving without unnecessary delays


• Collaborate with CLX teammates to make every customer touchpoint feel clear, human, and handled

What you'll need

• 5+ years of recent small animal vet tech experience; ER or specialty background strongly preferred


• 1+ years in a CLX Specialist role (internal candidates only)


• Prior pet claim handling or pet insurance experience, and existing P&C licensure strongly preferred


• Ability to obtain and maintain P&C licensure


• Excellent organization and prioritization skills


• Strong written and verbal communication skills - you can break down complex decisions without hiding behind policy language


• A deep respect for animals and the humans who rely on you to handle their claims with care and accuracy


• Comfort with, and curiosity about, new technology, including AI tools that are central to how we work


• A college degree


• Ability to work in a remote environment

Please note that we are unable to sponsor applicants for work visas.



Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.



Lemonade's US base salary range for this full-time position is $60,000 - $70,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our competitive total rewards package includes comprehensive health & wellness coverage, equity, a 401(k) plan with employer match, 20 paid vacation days, and parental leave. Speak to your recruiter to hear more about the specific salary range for your preferred location and our total rewards package.



#LI-Remote



Things to know...



Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.