Job Description

ESIS is seeking a Recovery Operations Assistant to support daily recovery processing, mail handling, and operational coordination within RSI Operations. This role is responsible for maintaining accurate controls over incoming recovery checks, completing cash entry and deposit activities, reconciling wire and ACH payments, and supporting month-end financial reporting. The Recovery Operations Assistant also helps ensure timely handling of correspondence, document indexing, and service requests while partnering with internal teams to support efficient operations.

Key Responsibilities

Check and Wire Processing

• Maintain accurate controls over incoming recovery checks received by mail and forwarded from Chubb and ESIS claim offices.
• Complete daily cash entry, processing, and balancing activities.
• Prepare and process daily deposits using banking software.
• Reconcile wire and ACH payments received through banking systems.
• Maintain detailed and accurate records of incoming recovery funds in the Master Check Log.
• Support month-end financial reporting for RSI Operations leadership.

Unit Support and Teamwork

• Respond promptly and accurately to service requests from internal and external customers.
• Support other RSI recovery teams as needed to help ensure operational continuity.
• Identify trends in quality or workflow issues and escalate them to the Team Leader and Operations Manager as appropriate.

Mail and Correspondence

• Handle incoming mail and correspondence, including scanning and indexing documents into the claim system.
• Assist with processing and distributing daily RSI letters to the appropriate parties in a timely manner.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of administrative, operations, finance, or claims support experience.
• Proficiency with banking software, Microsoft Office applications and other data entry systems.
• Strong written and verbal communication skills.
• Strong organizational skills, planning ability, and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work collaboratively with internal teams and external partners.
• Familiarity with insurance operations, particularly claims and recoveries, also preferred.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.
The pay range for the role is $42,000 to $58,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.